NO RETURN POLICY.We ship all Musical Instrument in a thick padded foam packing so that it reaches safely. Quality checks are maintained at all levels for musical instruments so that the gear is in perfect condition before dispatch. We check the guitars for action, pickups and everything ,then only is the guitar shipped to the customer..We have A No Return Policy as the customer is unable to match the packing expertise for shipping the product ,hence it reaches back only in a broken state. Thus mandatory quality checks are maintained at all levels. We have no Open Box Policy . Kindly mail us at [email protected] the cancelled order number, bank account details, IFSC code so that we can initiate the refund at the earliest.